Privacy Policy

At Saum, your trust is deeply important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or apps, use our services, book travel experiences, or purchase products from us.

By using the Saum platform (the "Platform"), you consent to the practices described in this Privacy Policy.

Who We Are
Saum is a faith-tech platform offering:
- Curated luxury pilgrimage and spiritual travel experiences; and
- Retail of spiritual products, including incense sticks and related items.
In this Privacy Policy, "Saum", "we", "us", or "our" refers to the entity operating under the Saum brand.
Information We Collect
We collect information to provide a seamless, respectful, and secure experience.
1. Information You Provide Directly
  This may include:
  - Full name
  - Email address
  - Phone number
  - ID proofs like Aadhaar card or Passport
  - Billing and payment information
  - Travel preferences and booking details
  - Delivery address (for product purchases)
  - Communications with us (emails, messages, support requests)
  - Information about your co-passengers
  We do not intentionally collect sensitive personal data such as religious beliefs, health data, or biometric information. Any religious preferences shared are considered voluntary and used only to improve service experience.
2. Information Collected Automatically
  When you access our Platform, we may collect:
  - IP address
  - Browser type and device information
  - Pages visited and interactions
  - Date and time of visits
  - Referring URLs
  This data is used for analytics, security, and performance optimization.
3. Cookies & Tracking Technologies
  We use cookies and similar technologies to:
  - Ensure proper functioning of the website
  - Understand usage patterns
  - Improve content and user experience
  You may manage or disable cookies through your browser settings. Disabling cookies may affect certain features.
How We Use Your Information
We use personal information for the following purposes:
- To process travel bookings and product orders
- To communicate booking confirmations, updates, and support messages
- To arrange services with third-party vendors (hotels, transport, guides, logistics partners, etc)
- To process payments securely
- To improve our services, content, and user experience
- To comply with legal and regulatory obligations
We do not sell or rent your personal data to third parties.
Sharing of Information
We may share your information only as necessary with:
- Travel partners and service providers strictly for fulfilling your booking
- Payment gateways and financial institutions for transaction processing
- Logistics partners for product delivery
- Technology service providers (hosting, analytics, communication tools)
- Government or regulatory authorities if required by law
All such sharing is limited to what is reasonably required for the stated purpose.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, or loss.

While we strive to protect your data, no method of transmission over the internet is 100% secure. You acknowledge and accept this risk.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, tax, and regulatory requirements
- Resolve disputes and enforce agreements
- Assist with any other requests from you for products or services
When no longer required, data is securely deleted or anonymized.
Your Rights & Choices
Subject to applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent where processing is based on consent
Requests may be sent to the contact details below. We will respond within a reasonable timeframe.
Third-Party Links
Our Platform may contain links to third-party websites or services. Saum is not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies separately.
Children's Privacy
Saum may collect limited personal information relating to minors (individuals under the age of 18) only when such information is provided by a parent or legal guardian as part of a family or group travel booking.
- Saum does not accept bookings directly from minors.
- Information relating to children is collected solely for the purpose of facilitating travel arrangements, accommodation, transportation, temple visits, and other related services.
- Such information may be shared with trusted third-party vendors and partners (such as hotels, transport providers, or local authorities) strictly on a need-to-know basis to fulfill the booked services.
We do not use children's personal information for marketing purposes and do not knowingly collect more data than is reasonably required for the travel experience.
International Users
If you access our Platform from outside India, please note that your information may be processed and stored in India or other jurisdictions where our service providers operate, subject to applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the Platform constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Saum
Email: support@saum.in
Phone: +91 9819120245
Website: https://www.saum.in